Data Protection

play star Privacy Policy

Your privacy is our top priority at play star. This Privacy Policy clearly explains what data we collect, why we collect it, and how it is kept secure.

Last Updated: January 1, 2026

How We Protect Your Data

The core pillars of play star's Privacy Policy at a glance.

Encrypted protection

All your data on play star is protected with 256-bit SSL encryption. Every transaction — from login to payment — is carried out through a fully encrypted channel.

Sale of Data is Prohibited

Play star never sells your personal data to third parties. Your data is used solely for the purpose of providing our services.

Your Data, Your Control

On play star, you can view, correct, or delete your data at any time. Your privacy rights are entirely in your hands.

Secure Server Storage

Your data is stored on servers with industry-standard security. Regular security audits and penetration testing are conducted.

Transparent cookie policy

Play star is fully transparent about what cookies it uses and why. You have the option to opt out of non-essential cookies.

Adhering to international standards

Play star follows international data protection standards. We take every precaution to safeguard user privacy.

1

What Data We Collect

Various types of information are collected when you create an account on play star and as you use our services. The sole purpose of this is to provide you with a safe, personalized, and improved experience. play star never collects unnecessary data.

Under our Privacy Policy, the data we collect falls into three main categories: personal identity information, transaction-related information, and technical information. Each category is detailed below.

Type of Information Example Time of Collection
Contact Information Name, date of birth, address, email At the Time of Registration
Contact Details Mobile number, email address Registration & Verification
Financial information BKash/Nagad number, transaction history During Deposits/Withdrawals
Identity Documents NID, passport copy For KYC verification
Technical Information IP address, device information, browser At Every Login
Gaming History Bet records, wins/losses, session duration While Playing Games
play star never stores your full payment card number or bank account PIN. Payment details are processed directly through a secure payment gateway.
2

How We Use Your Data

Data collected on play star is used only for specific, legitimate purposes. In line with our Privacy Policy, no data is used beyond its authorized purpose. Each use case is clearly outlined below.

  • Account management: Your data is used to create, verify, and secure your play star account.
  • Service delivery: Your information is required to provide uninterrupted deposit, withdrawal, and gaming services.
  • Fraud Prevention: Data is analyzed to ensure account security and detect suspicious activity.
  • Legal compliance: Data is retained to comply with applicable laws, regulatory requirements, and licensing obligations.
  • Customer support: Your account information may be accessed to help resolve your issues quickly.
  • Personalized Experience: Your data may be used to show you promotions and offers tailored to your preferences.
  • Responsible Gaming: Data is analyzed to detect excessive gaming patterns and provide timely support.
play star will never ask for your password or payment PIN via email or SMS. If you receive any such message, notify our support team immediately.
3

Information Sharing Policy

Play star never sells or rents your personal information. In limited, necessary cases, data may be shared with third parties — and only the minimum required information is shared, with your privacy fully protected.

When Information Is Shared

  • For payment processing (bKash, Nagad)
  • Upon valid order from legal authorities
  • With KYC verification service providers
  • With Fraud Prevention Partners

When Information Is Not Shared

  • To Advertisers or Marketing Companies
  • To other gaming platforms
  • To social media companies
  • To Data Brokers or Information Resellers

Third-party service providers operate under agreements aligned with play star's Privacy Policy. They may use your information solely for the specific services they are engaged to provide.

4

Cookie Policy

Play star uses cookies on its website. Cookies are small text files stored in your browser that improve your browsing experience and help play star deliver better service.

Cookie type Purpose Status
Essential Cookies Login sessions, security, and core functionality Mandatory
Functional cookies Remembering language preferences and layout settings Optional
Analytics Cookies Site performance monitoring & error detection Analytics
Security Cookies CSRF protection to prevent unauthorized access Mandatory

You can turn off optional cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some key play star features.

5

Data Retention Period

Play star retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period as required by law.

  • Account information: Retained for up to 5 years after account closure.
  • Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
  • KYC documents: Retained for a maximum of 5 years as required by law.
  • Customer support log: Retained for up to 2 years after the issue is resolved.
  • Technical Logs: Retained for up to 90 days for security review purposes.
After the specified retention period, data is automatically and securely deleted or anonymized so that identification is no longer possible.
6

Your Privacy Rights

Under play star's Privacy Policy, every user holds a set of important rights regarding their personal data. All of these rights can be exercised free of charge.

1
Right to Access Your Information

You have the right to know what information play star holds about you at any time.

2
Right to Rectification

You may request corrections to any inaccurate or incomplete information.

3
Right to Erasure

Under certain circumstances, you may request the complete deletion of your information.

4
Right to Data Portability

You can request your data in a commonly used, portable format.

5
Right to Object to Processing

You have the right to object to the use of your information for specific purposes.

6
Right to Withdraw Consent

You have the right to withdraw your consent at any time.

To exercise any of your rights, please contact play star's customer support. We typically respond to requests within 30 business days.
7

Protection of Minors

Play star strictly prohibits account registration and use of its services by anyone under 18. Protecting minors' data is a key part of our privacy policy.

  • Age verification is mandatory during registration. Users under 18 are not permitted to create an account.
  • No minor's data is knowingly collected or stored.
  • If any minor's information is collected inadvertently, it will be deleted as soon as this comes to our attention.
  • If a parent suspects their child is using play star, please contact support immediately.
8

Security Measures

Play star uses industry-leading technology and processes to keep your data secure. Our security measures are continuously updated.

SSL/TLS encryption

All data transmissions are secured with 256-bit SSL encryption.

Two-Factor Authentication

Two-Factor Authentication can be enabled for added security.

24/7 surveillance

Our around-the-clock security monitoring team identifies suspicious activity in real time.

Encrypted database

All stored data is kept in encrypted databases, accessible only to authorized personnel.

Your role in keeping your account secure matters too. Use a strong password, never share it with anyone, and always log out after using an unfamiliar device.
9

Privacy Policy Updates

Play star may update this Privacy Policy when needed. We will notify you in advance of any significant changes. Continued use of play star after any update constitutes acceptance of the revised policy.

  • For significant changes, a notice will be sent to your registered email or via SMS.
  • The updated policy will be published on the play star website with the date of change noted.
  • If you do not agree to the updated policy, please contact customer support to close your account.
10

Get in Touch

For any questions, complaints, or requests regarding the Privacy Policy, please contact play star's support team. Our Bangla-speaking team is available 24/7, seven days a week.

Live Chat

Start a live chat from any page on the website. Average response time is 2 minutes.

Email

[email protected] — You will receive a detailed response within 24 hours.

Start Playing Safely

Now that you know play star's Privacy Policy, register today with full confidence that your data is secure and enjoy a world-class gaming experience.

বাংলা