play star Terms and Conditions

By accessing or using the play star platform, you are deemed to have fully accepted these Terms & Conditions. If you disagree with any part of these terms, please refrain from using play star.

These Terms & Conditions form a legally binding agreement between play star and its users. play star reserves the right to amend these terms at any time, and any changes will be published on the website.

• You must be 18 years of age or older to use play star.
• play star's services are intended for personal, non-commercial use only.
• Complying with the local laws of your place of residence is your sole responsibility.
• play star reserves the right to restrict its services in certain geographic areas.
• All gaming activities are conducted in accordance with applicable international regulations.

To create an account on play star, you must provide accurate and complete information. Accounts registered with false details may be closed at any time and the balance forfeited.

All personal information you provide at registration — including your name, date of birth, address, and phone number — must be accurate. play star may verify your identity at any time. As part of the KYC process, you may be asked to submit a national ID, passport, or other supporting documents.

• No individual may register more than one account.
• It is your responsibility to keep your account password confidential and not share it with any third party.
• Transferring or selling an account is strictly prohibited.
• Withdrawals may be put on hold until KYC verification is complete.

All deposits on play star must be made using a payment method registered in your own name. Payments from third-party accounts are not accepted and any such transactions will be reversed.

Withdrawal requests are typically processed within 24–72 hours. However, KYC verification or security reviews may extend this timeframe. play star always strives to complete withdrawals as quickly as possible.

• Minimum deposit amount: BDT 100 (bKash, Nagad, Rocket).
• Minimum withdrawal amount: BDT 500.
• Withdrawals will be processed to the same payment method used for the deposit.
• play star charges no hidden transaction fees.
• Withdrawals may be temporarily suspended during a security review.
• Additional verification may be required for large withdrawal amounts.

Play star regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, and it is your responsibility to read them carefully before claiming any offer.

Bonus wagering requirements are generally 30 to 50 times the bonus amount. Bonuses become withdrawable only after the specified wager amount has been placed on eligible games. play star reserves the right to detect and act on bonus abuse.

• The welcome bonus applies to the first deposit only and may be claimed once.
• Winnings from free spins must meet the wagering requirements before withdrawal.
• play star reserves the right to modify or cancel any bonus offer.
• Any unused bonus will be automatically removed once the promotion expires.

Any activity that violates play star's Terms & Conditions is strictly prohibited. Engaging in prohibited activities will result in immediate account closure and possible forfeiture of your balance.

• Using software bots or automated methods to play games.
• Attempting to manipulate game outcomes.
• Attempting to hack or gain unauthorized access to the play star platform.
• Operating multiple accounts from the same device or IP address.
• Depositing funds obtained from illegal sources.
• Engaging in fraudulent behavior toward other players.
• Personally threatening or harassing play star staff members.
• Abusing chargebacks or payment disputes.

Play star makes the protection of your personal information its top priority. We never sell your data to third parties. To learn more, please read our Privacy Policy Read.

• All data is protected with 256-bit SSL encryption.
• Your payment details are not stored on our servers.
• Information is not shared except where legally required.
• You may request the deletion of your data at any time.

Play star believes gaming should be a source of entertainment, not hardship. That is why we provide responsible gaming tools for every player. If you feel your gaming habits are getting out of control, contact us immediately.

• Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from 1 day up to a permanent exclusion.
• Cooling-Off Period: Pause your account for a set period of time.
• If problematic gaming is detected, play star may impose limits at its own discretion.
• For more details, visit our Responsible Gaming View Page.

Play star reserves the right to temporarily or permanently close any account for the reasons listed below. You may also close your account at any time by contacting customer support.

• Repeated violations of the terms and conditions.
• Evidence of fraudulent activity.
• If KYC verification has not been completed.
• Suspicion of money laundering.
• Upon instruction from legal authorities.
• If your account remains inactive for an extended period (12 months).

Play star provides all services on an "as is" basis. play star is not liable for any losses resulting from technical errors, server outages, or third-party issues.

• play star is not responsible for game losses caused by internet disconnection.
• Brief service interruptions may occur during software updates.
• play star is not directly liable for issues caused by third-party payment processors.
• Under no circumstances shall play star's total liability exceed the amount you have deposited.

If a dispute arises, please contact play star's customer support in the first instance. We always aim to resolve issues through friendly discussion. Most disputes are resolved within 72 hours.

• Step 1: Submit your complaint to customer support via live chat.
• Step 2: Submit a detailed complaint via email — you will receive a response within a maximum of 7 business days.
• Third step: If unresolved, escalate your appeal to the licensing authority.
• All disputes will be governed by the laws of play star's licensing jurisdiction.

Play star reserves the right to update these Terms & Conditions at any time. For significant changes, we will provide at least 30 days' notice. Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.

• Changes will be published on the play star website with the effective date noted.
• Registered users will be notified via email or SMS.
• If you do not agree to the updated terms, please contact customer support to close your account.

If you have any questions about these Terms & Conditions, please contact the play star support team. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.